The Department for Digital, Culture, Media and Sport and ICO have announced new powers that will ban cold calls offering to settle personal injury or payment protection insurance claims if the claimant has not chosen to ‘opt-in’. Companies making unsolicited calls related to personal injury claims could now be fined up to £500,000. Read more here.
Digital minister Margot James responded to a question tabled by Kevin Brennan, Labour MP for Cardiff West, on steps the Government has taken to reduce the number of nuisance calls. Ms James said the Financial Guidance and Claims Act 2018 further restricts marketing calls from claims management services and pension providers. She said the Government has also recently concluded a consultation on taking tougher action against directors whose companies are responsible for breaches of legislation. Read more here.
Ms James also responded to a question from Jo Stevens, Labour MP for Cardiff Central, on what steps are being taken to encourage good practice in cyber security for businesses. Ms James said the National Cyber Security Centre publishes guidance and provides leadership on key national cyber security issues. Read more here.
Who’s getting it wrong?
British Airways suffered a data breach in which the credit card information of at least 380,000 customers has been compromised. The airline said hackers took the data over a period of 16 days before being detected. Following the announcement more than £500m was wiped off the value of its parent company IAG before stabilising. Read more here.
The Information Commissioner’s Office has fined marketing agency Everything DM Ltd £60,000 for sending 1.42 million unsolicited emails. The company sent emails on behalf of its clients for a fee, giving the impression they were sent by their clients directly. ICO Director of Investigations, Steve Eckersley, said that firms providing marketing services to other organisations need to confirm whether they have consent from people to send them marketing emails. Read more here.
Leicester City Council accidently published the passport details and residency permits of two people applying for a premises license. This is not the first such incident at the Council which some blame on a lack of training. Read more here.
Mozilla has announced that the latest version of its Firefox browser will no longer allow third parties to track users’ online behaviour by default. Users will have the ability to choose whether they can be tracked by third parties and will also be safe from “fingerprinting,” which gives companies the ability to identify settings on devices without users’ knowledge. “This is about more than protecting users – it’s about giving them a voice. Some sites will continue to want user data in exchange for content, but now they will have to ask for it, a positive change for people who up until now had no idea of the value exchange they were asked to make,” Mozilla said in a blog post. Read more here.
According to a recent report, trust and confidence in how organisations handle personal data is still low despite improvement across sectors. The ICO is reminding organisations to be transparent with people’s personal information to increase trust. Read more here.